How to refund a payment

Refund a card payment from your Payments page. The money goes back to the card it came from.

Before you start

• You need to be a manager of your organization. A custom role can’t give refunds.
• The payment was made by card through Dodgeball Hub. For a payment someone made to you directly, give the money back the way you received it.

Steps

1. In your organization’s menu, under Finanzen, click Zahlungen.

   

2. On the payment, click the refund icon (Rückerstattung).

   

3. The window shows what was paid and anything already refunded. Choose Volle Rückerstattung, or choose Teilrückerstattung and enter the amount to give back. You can add a reason.

   

4. Click the Rückerstattung button, which shows the amount.

   

5. Check the amount and who gets it, and click Bestätigen.

   

6. The payment shows Teilweise erstattet with the amount you gave back, or Zurückerstattet after a full refund.

   

Good to know

• The refund comes out of your organization’s Stripe balance. If the balance can’t cover it, the refund is refused.
• Dodgeball Hub’s fee and Stripe’s processing fee on the original payment aren’t returned to your organization.
• A person who paid gets an email and a notification once the refund goes through.
• After a full refund, a team shows as unpaid again but stays in your event. To take it out, see how to edit, move or delete a team. A membership refunded in full ends, and a discount code used on the payment can be used again.
• Refunds you give in your Stripe dashboard show here too. In the refund window’s history, they’re marked “via Stripe-Dashboard”.